EnergyRight® Solutions for Business/Industry (ERSB/I) Program Performance Portal Internet Privacy Policy Statement

Thank you for visiting the Tennessee Valley Authority (TVA) ERSI/B Program Performance Portal Website and reviewing our privacy policy. TVA is committed to your privacy and security. This website is not a government website or application. It is controlled and operated for the TVA by Lockheed Martin, a third-party, non-government agency. TVA and Lockheed Martin have together created this privacy statement to help you understand how we collect and use information when you visit

How We Protect Your Privacy

By using this website to communicate with TVA, you may be providing Lockheed Martin access to personally identifiable information. Personally identifiable information that you voluntarily submit ("customer information") is used solely for TVA's purposes. We do not sell or otherwise share customer lists, and will not disclose your customer information to third parties that may want to market products or services to you. We may, however, need to share specific information with third-party business partners or contractors when that information is required in order to answer your inquiry, to fulfill your request for a product or service, or to otherwise conduct our business with you, including the collection of payment from you or your company. In addition, though we make every effort to preserve user privacy, we may need to disclose personal information when required by law or to comply with a judicial proceeding, a subpoena, a court order, or other legal process. TVA has implemented policy guidelines and security features to access specific customer-account information and to help safeguard customer-specific account information from unauthorized access or improper use. Visit the TVA Website at for more information about these policy guidelines and security features.

Information We Gather When You Use Our Site

TVA uses software to automatically collect non-personal information about your visit for statistical purposes. This information, such as the name of the domain from which you access the Internet, the date and time you access our Website, and the information you view while visiting our Website, is used to measure the use of our site, to improve its content, and to diagnose and correct technical problems. TVA gathers and uses customer information in order to inform you of products and services, for billing purposes, and to resolve problems. Correspondence that you send, including e-mail, or forms you fill out to request products, services, or information, may require personal information such as your account number, business address, e-mail address, and business telephone number, or other specific information. We use this information to respond to your requests and to transact business with you. Some of our Website pages may use "cookies" – small amounts of data that a Website can send to you and that is stored on your computer. Cookies allow our Website to provide you with customized information, or they may recall data so you don't have to retype it. We may use session ID cookies, which terminate when you close your Internet browser, or persistent cookies, a small text file stored on your computer's hard drive for an extended time. Persistent cookies can be removed by following Internet browser help file directions. Periodically, we may administer online surveys to gather information about your use of energy and related products and services, or to obtain your views on the usefulness of our Website. Participation in our online surveys is voluntary. If you choose to participate, the information you provide will be used to improve our site and the products and services we offer to you.

Special Notes

Links to Other Sites: Please note that our Website contains links to other sites. We provide links that we think will be of interest or benefit to our customers and others who visit our Website. While we strive to provide links to sites that share our respect for our customers, we are not responsible for their content or their privacy practices. Children's Privacy: While we maintain energy-related educational content directed at children under the age of 13, our site does not collect or maintain personal information from children under the age of 13. Corrections to Your Customer Information: If you believe any of your customer information that we collect or maintain is incorrect, please write to us at: 424 Church Street, Suite 1320 Nashville, TN 37219 or contact us at Modifications to this Policy: TVA may modify this policy from time to time to reflect legal, technological, or other developments. Any modifications will appear on the Privacy Policy page at To unsubscribe from promotional and marketing e-mails, please click the link found at the bottom of each e-mail. Compliance: If you have questions about this privacy policy, or if you believe that we are not following the policy as it is set forth here, you may contact us by e-mail at, or by writing to us at our mailing address: 424 Church Street, Suite 1320 Nashville, TN 37219; Attn: EnergyRight Solutions for Business/Industry program. You may also view TVA’s Privacy Policy at